Exceptional customer support
Exceptional customer support. My very first attempt at creating a website. I signed up for the very cheapest option at $14 for 3 years (although the more comprehensive option at $70 for 3 years is incredible value). It's almost for nothing so I wasn't expecting much. I had some problems with Wordpress and could not access it no matter how I tried. Jia Yuin of HostKoala's customer service was brilliant, after I contacted her telling her that I was getting nowhere and that it was driving me crazy, she offered to remake and create everything for me, (which I accepted) so that all I had to do was click on the link she sent me and login with the username and password she also created for me and I was up and running. This is just above and beyond anything I expected. Prior to the problem with Wordpress, I initially had a few issues and things that I didn’t understand which were dealt with equally efficiently and all in super quick time, always within a few hours and today literally within minutes. Really excellent response time. I have never had such good customer service from anyone and all for an unbelievably low price. As an addition to the above when I first signed up with HostKoala I made a mistake and signed up for the $70 subscription, which I was reluctant to pay until I saw how things would go (my site at this point is more of a hobby/interest/learning experience rather than anything serious). I contacted HostKoala and within minutes I had received a full refund, then I signed up for the $14 subscription. Everything so far has been of the highest standard of service and I unreservedly recommend HostKoala