Many issues
Many issues. Had service for over 15 years. My house is bigger and the sensors furthest away would not always communicate with alarm system. many sevice calls were made to fix but it couldn't be fixed. when an alarm goes off a computer calls you back to see if all is ok. It use to be a person calling you. If i had a criminal with a gun to my head I would want a person on the other side to take the call and not a computer. Flawed system. The system uses cell phone technology to connect to its central alarm monitoring. ( It also uses the internet via wifi.) Often in my area, their system imbedded cell phone could not connect to a cell tower. Without a cell phone connection should the criminal cut the electric power or the internet the system is inoperable. In the last year, criminals have started to use WIFI blocking technology. It is all over the news. These wifi blockers render the alarm system inoperable. Sensors can't communicate with the main box the signal is blocked. Criminals can just walk in When trying to cancel my subscription the company made it impossible. It took me four months to cancel -- multiple calls made and several emails. I politely asked for a portion of these monthly fees credited for this four-month period I tried to terminate service and they refused.