Quantium never answer their phone.
Quantium never answer their phone. Microsoft uses Quantium Solutions for returns. Microsoft sends out packaging and the return con note, using TNT. Perfect so far. Unfortunately, you have to call Quantium Solutions to book the pickup. The usual message is "too busy to handle your call". No point leaving a voicemail or emailing customer service as the contact is never returned. Today I have tried calling 10 times, starting from this morning. And each time all I've got is the "too busy to handle your call message". Why can't Quantium have a web portal to book pickups? All the required information is on the con note provided by Microsoft, minimising the possibility of errors.