I was scared to fly this airline as I…
I was scared to fly this airline as I read so many negative views. This is my experience. - I flew from Sydney to Rome - Back from London to Sydney - Could not beat the price for a full service flight I was 10-15mins late for check in for my return flight from London (as my earlier connecting flight was delayed significantly which caused this) and the last two ladies remaining at the check in desk were MORE than accomodating!!! I couldn't be grateful enough!!!!! Even though they had signed out of the computers, packed up the online check in and closed off the online roll call, the manager asked her co-worker to check if the passenger list had been submitted or if she could open it up and add me - they were unsure if they could if it was submitted. They managed to access the list and added me! They could have easily not helped me too as I was far past the check in time. They told me I had to run for my flight as I might not have made boarding (I literally JUST made it running through security and the airport). I had to sign a waiver that my bag may not arrive on the same flight (it did). My bag was oversized too and I had no issues taking it (kite/golf bag). Hot tips: - They accept oversized bag - I recommend booking directly with them (not through a third party website like booking.com like I did, so you can check in in advance, and deal with them directly if you need to change flights) - their food is very mediocre, bring your own if you are fussy, or pay $1k more for the same flight with a Tier 1 aeroplane that serves better food - If you are vegetarian or fussy I would recommend bringing your own food - They serve Chinese food like noodles, rice, veggies and meat, red bean soup...may be unusual if you have not been exposed to real Asian food - I'd recommend being certain when booking your seats and flight day/time as it may be hard to get a hold with them to confirm anything - Note that the last row of seats do recline, however if you need to change your seats after choosing, go slightly earlier to the airport and request the change when checking in. - The air hosts are lovely and professional. - The economy seats were fine and standard per any aeroplane - Limited Hollywood movies but you will find something Couldn't be more grateful for being able to check in to my return flight. For this price and service would definitely fly again. Just make sure you're organised!!