VERY EFFICIENT
Honestly, I wasn't sure what to expect since this was the first time I've used them. Our flight was canceled for some reason and they were quickly notify, offer options like rescheduling or refunding and when we opted to reschedule, were given a very similar schedule, which was a good thing. The one thing I was expecting was a price increase or fee. Didn't get any of that which was a relief. Very pleased with this service.