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Lee Isdell

美国

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Hatsfashion

VERY BAD experience..

VERY BAD experience... Ordered 2 hats...one at $43, the other at $70 (rounding off). They were TWO distinct hats per their website. They sent 2 of the cheaper hat...when I emailed as to (a) returning the second unwanted hat & (b) inquiring as to the status of the more expensive hat...they said they'd refund $10 as that was easier than me shipping the hat back...due to foreign rates, customs, etc. They REALLY pushed for me to take the refund. 3 separate emails, I inquired as to the "mistake" in that I ordered a 2nd more expensive hat...so where was it? I FINALLY got a straight response stating (quote)..."due to the limited ability of our workers to make the product exactly like the picture, we are sorry for this, here to compensate you $20". SO...they're selling stuff they admit they do not HAVE and cannot MAKE. They gave me a $20 refund for a hat I DID NOT order...and REFUSE to provide or further refund for the $70 hat. Just a fraud and a rip off...and...since I accepted the $20...that KILLS me as far as any resolution to PayPal to recover . The website says these are handmade in Ecuador...they come from an address in CA. The place you "pay" is "Digital Technologies" (nothing to do with "hats")...and you're emailing "Service" in the Far East. A TOTAL scam...NOTHING about these people is "real".

2024-09-13有帮助 2