Dream customer service
I had purchased a toy from Playology at my local Petsmart for my 6 month kitty. That toy broke only a day later. I knew Petsmart would not accept a refund or return so I reached out to Playology as they display a customer service email on the back of the package. Karen was a dream to work with. She immediately offered solutions to get my kitty a toy that was better suited for him to replace the broken one. This kind of customer service was above and beyond what I expected and I’m so grateful.