The worst return policy in this day and age of online shopping
I ordered 4 things from this company as a first time customer. The package was firstly sent to the wrong address and I didn't get it for a month or so and this was already a bad experience. Then when I did get the package and tried on the products, two of them were too small and I wanted to exchange sizes. For context when I purchased my items, 2 out of the 4 items were on sale, but the other 2 items that I wanted to exchange were not on sale and I bought them full price. I contacted customer service and asked for an exchange and they down right refused because they said the sale code had been applied to the entire cart and so none of the items could be refunded or exchanged and then sent me the refund policy to show that any 'sale items' could not be exchanged. I emailed back saying that even though the code was applied to the whole cart the products I wanted to exchange were not discounted at all from full price and that this policy doesn't make sense. They did not budge and would not even let me exchange the sizes of full prices items I paid for. Honestly this return policy would only make sense if discount codes could be applied to individual products in the cart but no, you can only apply the code to the whole cart and then the whole cart falls under this 'returns policy' even though you paid full price for certain items. This policy is downright ridiculous given the day and age and prevalence of online shopping atm. There were so many more styles I wanted to buy from LoveBonito but they have definitely lost a valued customer and I will be recommending all my influencer and non-influencer friends to stay away.