美国
After recently leaving a review of my negative experience on Cicinia's website, I went back on their website only to realize that my review had been deleted. What's the point in allowing someone to leave a review of their personal experience if you're going to delete it for not being positive? As if their company didn't seem shady enough.
As someone who has been a bridesmaid in 8 weddings over the years, using many different companies...Cicinia takes the cake for being the absolute WORST. I ordered a dress in two sizes for a wedding that I'm in coming up - I ordered in a style and two sizes that I thought would work, as I will be 31 weeks pregnant at the time of the wedding. God forbid they have ANY maternity dress options in 2024. The sizing was wildly inconsistent, and the quality of the dresses was terrible. One dress was just too small, but the next size up would not zip...all while the bust of the dress was INCHES away from my chest. The way the top of the dress was huge and falling off of my body would have been hilarious, if not so frustrating. I took it to a seamstress for a consult, who said there was just no way she could alter it in a way that would work and still look halfway decent. She said that even though it had an empire waist - the dress was just not made to flatter a pregnant body. I tried to return both dresses, understanding that I would only get back 80/90% of what I originally paid, submitted an email request for a return that was rejected and said that it wouldn't be worth it for me to return the dresses. They offered to give me less than 50% of what I paid, and just keep the dresses. Nowhere in their return/refund policy does it say anything about that being an option. Nowhere on their return policy does it say that they'll just tell you that returning their dresses is a waste of time and resources. No matter how hard I tried, I just kept getting the run around from their customer service department (who only responds approximately every 24 hours at best) As I am struggling, and feeling completely defeated trying to find an alternative dress option to wear to my own brother's wedding in a few weeks, all I want is for these dresses to be out of my house, and for the money I wasted to be refunded. Save your time, save yourself the heartache and headache and lost money, and choose any other company for any bridal party needs.