Won't accept return of faulty dress
I've had 6 dresses from JJs House and 5 of them are fine, but it's how they've handled the 6th dress that has landed them with a 2-star review. The 6th dress is a completely different colour to the rest, and they're all supposed to be the same. Since these have gone out to different households it didn't become apparent until some weeks afterwards when we were all at a dress fitting. I contacted JJs House to ask for a refund, for a dress that hasn't been worn that I would be happy to return safely. But no, it's beyond the 14-day returns period so they won't do anything. Despite the fact the dress is faulty and clearly cannot be worn with the others. Honestly it's this type of behaviour that means I will never use this company again, nor recommend them to anybody. Their dresses are expensive, and I've had 6 of them in total. That's a lot of money, and given it is such a large firm fully capable of dismissing the cost of one dress, a gesture of good will would have gone a long way.