I ordered a gift for my partner…
Updated May 22, 2026 Picked up the gift, customer service did a great job of following up after this review. We received the ring in beautiful packaging - my partner was elated. Quality is really nice. Would order again! Original review: I ordered a gift for my partner for their 40th on April 22nd. The confirmation email I received noted that the item "will be ready for shipment on April 23th, 2026, and is estimated to be delivered between April 27th, 2026 and April 30th, 2026." Relieved as my Partners birthday is May 5th. a week goes by... no confirmation of shipment. I follow up with an email, the response stats it will be shipped in 2 days. Another week goes by and no confirmation of shipment. I follow up again and a similar email response comes back saying it will be dispatched in 3 days. Seeing as I paid the extra for the express shipping which according to the website can be delivered to Canada in 6-9 days. At this point I've paid extra for shipping, been repeatedly misled with email follow ups after checking in, and this item will not arrive in time for my partners big birthday. Overall very poor experience - as expectations based on brand vibes and price for their items is that I would be taken care of as a customer and that there would be some level of professionalism.