Very bad
I am writing to express my dissatisfaction with a recent experience on a flight from Hong Kong to Taiwan. During the flight, I ordered pasta as my in-flight meal, but it took over twenty minutes to be served. Upon receiving the dish, I found the pasta extremely hard and inedible. When I brought this to the attention of the flight attendant, she was equally surprised by the hard texture of the food. Although the flight attendant was very polite and continuously apologized, the issue was not effectively resolved. She promised to prepare a new meal for me, but after thirty minutes, there was still no progress. It seemed that the kitchen department failed to follow up on the issue, and even the flight attendant didn’t continue addressing it. Despite there being few meal orders on the flight, I was unable to enjoy any meal throughout the journey. Eventually, out of frustration, as the flight was landing, I was informed that a refund was not possible. I was given two snacks as compensation, but since I was experiencing stomach pain and unable to consume them, I left feeling angry and upset. Moreover, I struggled to understand why, on a flight with mostly Mandarin-speaking passengers, a solely English-speaking flight attendant was assigned to handle communications. My request to quickly replace the meal with another option was not heard, and I spent the entire flight without food. Upon disembarking, another flight attendant informed me that the crew was new and inexperienced. Several passengers seated nearby also noted the flight attendant's good attitude but observed her lack of problem-solving capabilities and even basic skills. I am seriously disappointed and dissatisfied with the lack of service provided during this flight. I hope your company will address situations like this and improve in-flight services to enhance the overall flying experience for passengers.