Returned my X2D 19 days ago — inspection has not even started
I purchased a Bambu Lab X2D Combo from Bambu Lab’s official online store in Japan (jp.store.bambulab.com), but shortly after purchase I experienced repeated filament loading problems with the AMS 2 Pro. The filament was repeatedly damaged by the feeding mechanism, and the printer could not be used reliably. After contacting Bambu Lab support and providing details, photos, videos and logs, I initially requested a replacement. I was informed that the returned product would need to be inspected and that the process would take approximately 2–3 weeks. I later decided to request a return and refund instead. I returned the X2D Combo as instructed. Bambu Lab confirmed that the returned printer arrived safely at their support location on August 31, 2026. Today is September 18 — 19 days after they received my return. I contacted support to ask about the inspection and refund status. To my surprise, they told me that my product is STILL WAITING IN THE QUEUE FOR INSPECTION. In other words, after holding my returned product for 19 days, the inspection has not even started. I was previously told that the inspection/refund process would take approximately three weeks. However, when I asked for a concrete inspection date and refund date, I was not given one. My biggest complaint is not simply that the process takes time. It is the lack of transparency and a concrete timeline. Bambu Lab has had both the returned product and my payment while I am left waiting without knowing when the inspection will even begin or when my refund will be processed. After this experience, I have lost confidence in Bambu Lab. I no longer want a replacement. I simply want the return and refund process completed promptly.