Defective Costume, Atrocious Customer Service
I ordered the Link (Zelda) costume, & the sizing was waaaaay off. The tunic is 3x larger than the sizing chart stated, and fingers of the glove are so narrow, even my skinny, 12 yr old son's fingers can't fit into it. I emailed to initiate the return, & they asked for pictures of the costume with measuring tape so they could compare with the description on the website. They ran me around and around in circles asking for the same info over and over. Then, they suggested they would give me a 15% refund. I explained that the return is due to manufacturer error and I would like 100% refund, as the costume is completely unusable. Over the course of 6 emails, they incrementally increased the refund up to 35%. After a month and half of emails, they finally agreed to 100% refund, but only if I return it to them in China on my own dime!! The least expensive shipping label I could find is $30. The costume cost $50. By the time I take an hour off of work to take this to the post office, I'm still losing money. I tried to explain this to them in our email correspondence, but they regressed to just repeating their response that they "do not have a shipping label for me at this time" and that they will give me a refund if I return the costume to them in China. So frustrating and disappointing. My kid is really bummed.