My review at 1 star overstates the…
My review at 1 star overstates the quality of my experience. I booked a flight on Batik Air through Booking.com. Batik Air did various reschedules which meant I was going to arrive too late at my destination. It gave me the option to cancel and obtain a refund. I elected to take that option. I’m still waiting for the refund. Batik Air refuses to respond and sends my issue to Booking.com. Booking.com says it’s waiting for the refund from Batik Air so it can refund me. Booking.com is now not replying to emails. Even after cancellation Batik Air kept on sending me updates to the cancelled flights each time it rescheduled (there were many - which also had the effect of vindicating my decision). My take away - avoid Batik Air and its parent company at all costs; avoid airline bookings with booking.com.