Retail customer experience
I recently purchased 2 books from the book patch. It was my first experience with them. The books were shipped by FedEx, who damaged the package and waited more than a month without telling the book patch or myself there was an issue causing delay. After I reached out to FedEx discovering the issue, I contacted a rep at The Book Patch, who quickly sent out replacements for my order. The books arrived sooner than expected and in great condition, and the quality of print was excellent! Overall I'd say The Book Patch did an excellent job and provided great customer service! The delay and problems were caused by FedEx, not The Book Patch.