Hidden fees and unprofessional staff at Blue Malecon & Spa – Charged $20 extra
I booked a luggage storage service at the Hotel Blue Malecon & Spa in Santo Domingo from 9:00 AM to 7:00 PM. I dropped off my bags at 11:30 AM and picked them up at 3:00 PM. From the start, the experience was unprofessional. The staff seemed confused and didn't really know what they were doing or how the app worked. When I arrived, they took a photo of my passport, and when I collected my luggage, they took photos of me with my bags. I explicitly asked if that was all, and they confirmed it was. They never mentioned I had to manually 'end' the booking in the app, and the app itself doesn't clarify that it extends automatically. Today, I was charged an extra $20. Customer support is non-existent. Avoid this location; the lack of training and transparency is unacceptable.