DONT USE THIS AGENCY
Had booked 3 train tickets, on the day of departure got sent an email that the train was fully booked and that we could get an alternative, the extra costs had to be paid by us. Took the alternative and same story, another alternative was given and AGAIN the same story. Now there were no trains to take on this day. Have to stay another extra night and our accommodation was also already booked and they won’t pay us those charges.