It's not geared for clients. It's set up only in favor of unqualified "Pals"
Most unreliable for clients. Everything about this alleged service is set in favor of the "pals" who may pick up calls despite having no particular knowledge or experience with the requested tasks. They usually cancel at the very moment the appointment is due to start. I've been contacted by "pals" who seem to need their own senior aid. I've cancelled such appointments and the "pal" showed up anyway and got paid out of my allotment despite my having cancelled. I think my insurance is wasting money on this. After several months, it's rarely helped me.