Although I had a poor experience with…
Although I had a poor experience with one of the professionals I hired through Thumbtack, I want to give credit to Thumbtack itself. After filing a complaint and making several attempts to resolve the situation, Thumbtack ultimately came through and corrected the issue. The app is easy to use, convenient, and makes it simple to find and communicate with professionals. Most importantly, I appreciate that Thumbtack took my complaint seriously and worked toward a resolution. While my experience with the particular professional was disappointing, my experience with Thumbtack as a platform was ultimately positive because they stood behind their customer and helped make the situation right.