Unpleasant Experience with tiket.com - Unexplained Booking Cancellation
Title: Unpleasant Experience with tiket.com - Unexplained Booking Cancellation I am compelled to share my deep frustration with tiket.com, particularly regarding the cancellation of my bookings at Amerald Resort Hotel Desaru (Booking ID: 1279491813) and another booking (Booking ID: 1307522746). After planning my trips for months, I was shocked to receive notifications that both of my confirmed reservations at RM154 per night (including breakfast) were canceled for no apparent reason. Worse still, the hotel is still advertising availability, which leads me to question the integrity of tiket.com’s practices. Here are key issues potential customers should be aware of: 1. Unfair Cancellation of Confirmed Bookings: My bookings were confirmed, and I was looking forward to my stays. Cancellations without reason are not only unprofessional but extremely disappointing. How can a booking platform reasonably sell rooms they have already canceled? 2. Lack of Proper Communication: Despite sending over 20 emails, I have not received a satisfactory explanation regarding why my bookings were canceled. This lack of transparency raises serious concerns about their business practices and customer service. A reputable company should prioritize clear communication, especially when customers are left in the dark. 3. Copy-Pasted Responses: The replies I received from different representatives—Galang, Billah, Tria, Hanum, Nabila, Dodi, and Ana—were all generic, copy-pasted responses. No one directly addressed my questions or acknowledged my concerns; they simply repeated the same information. This lack of personalized service made me feel neglected, and my issues were not taken seriously. 4. Exploitation of Customer Trust: By continuing to list the hotels I had booked while actually canceling my reservations, it feels like tiket.com is exploiting customer trust for its own benefit. This behavior is unacceptable and reflects a lack of commitment to customer satisfaction. 5. Irresponsibility in Offering Inferior Alternative Rooms: The alternative room offered at Lotus Seaview Beach Resort & Spa is not only smaller but also lacks breakfast, clearly falling below the standards of my original bookings at Amerald Resort. I absolutely refuse to accept such a subpar alternative, which is in no way comparable to my original reservations. This entire experience has left me feeling frustrated and disappointed. I expected better service from a major booking platform, and I cannot help but warn others to think twice before using tiket.com. The risks of canceled bookings, combined with poor communication and accountability, simply do not justify it. I urge potential customers to consider this before trusting their travel plans to tiket.com.