I ordered a very large order
I ordered a very large order. They broke it up into two packages. The first package was trackable and was delivered with no issues. The second package seems to have never left the warehouse. Each time I have contacted customer service I get a different automated response. And none of them coincide with the previous response. They have admitted that the second part of my order had not left the warehouse in One Note and in the next response they told me they needed all my personal information so they could trace the package.. I was also told that it might be stuck at the border I may have to pay more money etc etc. I do not believe that this is the case because if it was stuck at the international border and more money was needed then that would have happened with the first package of the two part order. I have ordered from this company before and had no issues. But I will never order again I am out $150. All I wanted was a refund on the second part of my order that has no tracking ability. When trying to track the order from the number they gave me it says right out that order does not exist. I was also told to check with all of my local offices that deliver items. Well that might be possible if I knew which one was delivering it but where is there is no tracking information. I'm not going to call the 200 delivery places in my area. That is absolutely ridiculous. They need to get their customer service together and figure out when they send someone an already computer response they should coincide with the previous one..