ABSOLUTE SCAM!!!!
I ordered my litter box on July 21st after seeing all the amazing reviews for this litter box. I was so excited for my cats to have a new litter box that would be manageable for my husband and I to clean. I recieved my order confirmation and awaited my shipping confirmation. The website states that the item should be shipped out in about 7 days. After those days passed, I started to get worried. I had no shipping confirmation and definitely no litter box. I sent an email to support with no response. I sent a dm on instagram on August 3rd and received a response on August 5th saying my box was not shipped out yet with no reason why. I asked when it will be shipped and was left on seen. An email from customer support stated that there was a manufacturing delay and that a new model was being created. My item would be shipped out end of August. I felt reassured and excited to receive this new model (although I told the company they should let the customers know ahead of time if there will be shipping delays). After the end of August passed, I reached out to the customer service again. This time, I was told there was a new owner to the company and they skated around the issue of me not receiving my product MULTIPLE times. They said my issue was “top priority”. I had to email them THREE more times to get to the bottom of the issue. I have asked for a full refund and cancellation of my order and I have had no response. It is sickening what these scam artists will do.