Giving it 1 star because I can’t give…
Giving it 1 star because I can’t give it 0. Worst customer service ever. I bought 4 charms from them and one of them on the second day of wearing started to fade. They said that black plating could fade and I understand that, but not in 2 days… besides that, I do have another black-plated charm from them that I’ve been using for weeks now and it is just fine. When I tried to contact them to solve the issue, they offered me a few options, all of them I would have to spend money again, but yet I took the least bad option which was to get another item up to $70 for free and pay just the shipping fee. When they sent me the link to proceed with that, every time I tried to check out the final price supposed to be $11.54 increased to $200. I sent multiple screenshots and videos of me doing the process because they keep insisting I’m adding a gift box, a mysterious box to my cart and that's why the price increased and it’s clearly not! The videos and photos clearly show the gifts automatically shown in the cart to be added, not added yet, and I cannot even remove that. There is an error with the link they sent and they keep insisting on asking me to not add anything to the cart when you can see on the video that nothing has been added to the cart. It’s been days I’ve been on this same discussion over and over again.