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Copernicus

英国

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LuxpowerTek

We've had an LXP 3-6K for about 4…

We've had an LXP 3-6K for about 4 months. Its mostly been ok, but have had some problems. It decided on its own to put the battery into standby between midnight-5am. The installers were not very interested so I contacted Luxpower direct. They did respond within a few days and remotely resolved it. However I had quite an arrogant email saying it was my own fault for making settings changes and told me to stop playing! The reality is that I looked at various settings to try and resolve the problem after it started. And even then it shouldn't be doing such things. Its firmware AAAB-1D1A. I asked the installers if it should be upgraded, but they were again very unhelpful. More recently I contacted Luxpower to suggest a design improvement to their solutions to add an additional CT clamp to monitor EV charger load to allow the house battery to not discharge into the EV, but all they responded back with is to look at my inverter. That wasn't the point.

2025-03-18