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Rosemary Andrykanus

英国

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Ulanzi

I ordered the zero y on sale

I ordered the zero y on sale - came in two separate packages. After testing the mount on my Fujifilm xt5 I got all these circular scratches on the base of the camera. I tried using electrical tape as a barrier on my camera but the force when tightening the camera onto the mount put further damage on my camera. I sent emails asking for a refund. Sent product back. Product recieved on their end a few days later and still no refund. Had to follow up asking to refund and they asked me if I wanted a new tripod? No - I want a refund. Anyway, summary is the product is good if it works with your camera. Mine got damaged. The customer service is very poor - I think English isn’t their first language and they’re getting confused with requests. I literally had to spell it out several times. It was a very frustrating customer service experience.

2024-11-29