Nayax has no customer service.
I’m not talking about the products, I’m giving one star for the customer service. Customer service line is forever busy. Nobody called back since I put my phone number in their automated system 48 hours ago. I tried to leave messages on their FB page but was censored by the admin because I had complaints. Every time the only person I can find to talk with is from their sales team. I’m taking over a business and need someone help me to transfer the account. The original owner agrees to authorize the transfer. But the problem is I can’t find anyone from Nayax to help with account transfer. Their whole system setup expects the customers to solve all the problems themselves by using their so called “Nayax U” - yeah you’ll have to spend hours and hours scrolling from the very confusing entries to find an answer for a simple question. I consider myself a good learner. However, even with a master’s degree and have a A in statistics, I still find this is very confusing and frustrating. Nothing about Nayax system is intuitive and user-friendly. Do customers all need a IQ over 100 to use your products? Do customers have to spend equal amount of time for a two year masters program just to learn how to use a product? That’s ridiculous. I’ve been using Nayax card readers for a couple of years. Because of all the hassles dealing with their customer service, I’ve lost thousands of dollars during the time waiting for an answer from Nayax. I won’t recommend their products to anyone who runs a small business. Nayax doesn’t care about their customers. Period.