Fast, friendly and helpful
I reached out to FWD as I received a more serious injury than I realised. I was concerned as it was my first time reaching out to claim travel insurance. I was put in touch with Razim, who replied my initial email 2 days later. It is a rather fast response and he called me the next day of my reply to clarify upon my further enquiries. He assured me of my concerns and if I have any other issues to reach out again via email. Great service!