Be careful if you choose Us Relocation!!
Be careful if you choose Us Relocation!! (The people we were in contact was: Carlos, Chris, Andy and Sam) My husband and I moved from Illinois to Florida and we lived a nightmare choosing them. I made estimates with several companies, but when I spoke with Carlos, he gave me confidence because he was very kind and left me a thousand messages to guaranteed their job, his estimate was not the cheapest, but the important thing for us was to trust the people we were going to hire and Carlos did a good job of making me believe in him. This company is disorganized and do not take responsibility for losses. The 1st problem I had was their punctuality, we agreed that they would be at my house on Monday, June 24 at 9:00 am. It was 11:00 am and they had not arrived, when I called they didn't even know what was happening, finally, they arrived almost at 1:00pm (we had plans to travel early that day which we could not do). When Sam and the movers finally arrived to pack, the movers broke the TV stand (that was the 1st thing damaged). The packers told us that they had already notified Sam and he was taking pictures, of course they never took pictures. After that, one of the boys was eating chips sitting on my mattress without protection and with his fingers full of food coloring. I have no problem that he was eating but I think they should not do it in the rooms when they are packing. 2nd: I had some large items that I was going to leave because we no longer used them so I took them to the sidewalk and one of the movers asked me if he could take them, I said of course and he put them in the truck, the problem was when they had to leave our belongings because they no longer fit in the truck. When Sam was at the house supervising we mentioned to him that we were expecting our belongings that week (we had never moved before and we mistakenly thought it would only take a week) he did not clarify that we were not going to have our things so soon, he realized that we were in error but he did not bother to tell us. I really would have appreciated the gesture of clarifying that the moving was going to take 16 days it would have been very helpful if he had been clear with us at that moment so we could have prepared better by packing more clothes and things that we would need, after that moment every time I called to find out if they already had a delivery date Chris was very rude and answered very badly and they told me that they would call me again but they never returned my calls. Finally, when the move arrived on July 10, only one man and his wife came in the truck. The man asked me if I wanted him to leave my things in the garage, to which I replied of course not after that he started asking me how he was going to put everything in their place because it was going to be so complicated I was just thinking how this man was asking me this kind of questions? I told him that they had to bring the things into the house and put them in their correct place because that was what Sam told us would happen. However, I began to receive calls from Chris asking me to make the second payment I didn't understand how they were expecting me to complete the payment if they hadn't started unpacking and they didn't even have enough staff to do it. After two hours of waiting, two more people arrived to help. When they opened the truck the first thing I saw was one of my mattresses without plastic and completely dirty, even the same man told me that he couldn't believe that they had brought my mattress up without protection and that now it was all damaged, when they finished unloading the things they left everything unassembled, when I asked the man to do it he told me that they hadn't hired him for that, that he had only been told that he had to unload the things.... they left everything wrapped in plastic, many things arrived damaged and dirty, one of my husband's jack handles was lost.... I felt very bad with my husband because he had already chosen another company and I convinced him to change to this one, big mistake!! after this whole nightmare I can say that the estimate was $6,500 at the end we paid $9,500 and that's ok if it's a professional company but this company gives a terrible service and they are going to return us $75.00 for the damaged things not to mention that filling out the claim is a very long and tedious process. I thought I hired US Relocation but the name of the brokers was Move it USA. Nightmare please be careful and hire someone else!!!!