NONovelship★★★★★
Not adhering to thier own Company Policy
Dear Novelship Crew,
I am writing to express my extreme disappointment and frustration regarding your company's failure to adhere to its own refund policy. As outlined on your website, the policy states that:
If a reseller does not ship the item to Novelship within 2 days, Novelship will attempt to resolve the issue within 5 days.
If the item is still not shipped to Novelship after 2 additional days, Novelship will provide a full refund.
Despite providing you with a copy of this policy from your website, I have been met with denial and a lack of action. This is unacceptable.
I have already contacted you multiple times to address this issue, but to no avail. If a satisfactory resolution is not reached by the end of today, I will have no choice but to file a dispute with my credit card company, alleging that Novelship has engaged in fraudulent behavior.
I trust that you will take this matter seriously and promptly rectify the situation.
Sincerely,
Piyush Roy
2024-10-11
NONovelship★★★★★
No Accountability for Delay
They have written in their policy that the seller should ship for authentication within 2 days, but they still haven't. And when asked about a time line to novelship, they say they dont know. In that case, why do they put on their website and app , the delivery time as 5-9 working days? I have spenty 1000 bucks for a shoe and the reply seems so vague? Im stressed i wont be able to ever cancel the order now as their email says the same . I would really appreciate a reply here from the Team . Order Reference : BKGO3LEE0M
PS: IM KEEPING THE STAR RATING AS 3 FOR NOW , AND WILL BE REDUCING IT IF NO RESOLUTION IS PROVIDED .IM ATTACHING PROOF EMAIL HERE FOR YOU GUYS TOO THAT THEY DONT CANCEL ORDERS IF THERE IS A DELAY FROM THEIR END.
Hi CUSTOMER ,
Greetings, and thank you for reaching out to us! We truly value the feedback and inquiries from our esteemed Novelship users.
I must extend my apologies for the delay in your order's arrival; it appears that your order is still en route from an overseas seller. At this time, we do not have an exact estimated arrival time, but we are in close contact with the courier to obtain more detailed information for you. It's important to note that there may be logistics delays beyond our control. Rest assured, we will promptly inform you as soon as your parcel reaches our hands.
Please note that we cannot cancel a purchase once a purchase has been confirmed. This policy is in place to ensure a fair and reliable marketplace experience for both buyers and sellers.
We sincerely request your patience and understanding during this period. Should you have any further questions or concerns, please feel free to contact us at any time. We deeply appreciate your understanding and wish you a pleasant day while prioritizing your safety.
Best Regards,
The Novelship Crew
2024-10-05
