Customer Service Support is a Hot Mess
I haven’t even started the service, but my customer support line experience was, in my view, hot garbage. I needed help with changing the date of my Netlink Trust Activation Date because the invoice that was generated had the wrong date. You first have to wait at least 15 mins 1 Residential > 4 Installation help > to even get on the line with someone. That person cannot help with the issue, they have to transfer you to yet another team. This second person also cannot confirm on the call whether the date can be moved up - mind you we were asking for at least 3 business days from the call. They say their other team needs to handle the request. I leave it at that and hang up. No acknowledgement email - nothing on record showing the email is being processed. I have to call again at the end of the day to follow up - same long drawn out process, same response that the person on the line cannot confirm dates. Only then do I get an ACKNOWLEDGEMENT EMAIL that the request is being looked at. 5 business days pass and STILL NOTHING - not even an indication of when the next earliest date is. I’ve sent multiple email chasers to no avail. Now I’m worried they will mess up the (wrong) date that was stated in the initial invoice.