Shopee and SPX Express
SPX Expresss is super lousy and Shopee had a very bad customer services! This is a real experience from myself as a seller in Shopee There are 3 unreasonable things happened in 2 months+ when Shopee enforced me to use their SPX express First, I requested and appeal to Shopee 5-6 times to switch me back to the previous courier - J&T I had been used Ninja Van and J&T for the past 3 years and they didn’t cause me even a single problem Shopee enforced me to use their logistic and claim the reason that every sellers will change to SPX express later. I know they are cheating as I clarified with other seller which they are still using other courier. I appeal 5-6 times and Shopee doesn’t care my concern, they don’t care I need to to take 1 hour time (go and back) to travel to their nearest drop off point to drop a item. They said they enforced me to use SPX express because they want provide me a better shipping experience Then 3 things happened in just 2 months+, it is ridiculous and unbelievable! First, Shopee lost my parcel to a buyer. They are not doing the compensation directly and it took me 2 weeks to complain with them almost every day. I even ask the buyer help to complain together because they just ignore my complaint over the 1 week. After they recognised it was lost, the funny part is they said they need another 2 weeks to process the refund, it is ridiculous! I keep complaint to their manager level, message and call, then they admit it is their fault and refund to me 1-2 days. Second, SPX express drop off point reject to receive my parcel. It is funny! My parcel is around 45cm x 28cm x 10cm. Just because my parcel is a bit longer in dimension, the shop refused to receive my parcel whereas SPX express doesn’t mentioned there is a dimension limit (small parcel) in the shop. I argue with the shop and said want complain to Shopee, then he only said okay. It is very funny, it is a big shop and SPX express seems didn’t train their partner for the professionalism. Third, SPX express didn’t want to take any responsibility for the parcel damage during their shipment I packed the item with bubble sheet and also carton. I packed it nicely to make sure the item protected well because the box is inportant and has a value for display. But SPX logistic damaged the package and buyer requested full refund from me. I complaint to Shopee many turned but it seems whole team can’t understand English. I already told them that I don’t have photo prior shipment as it is impossible for me to take photo for every package prior shipment. The first staff who serve me said it is okay, no need to provide the photos prior shipment since I don’t have, just need to provide the photos after buyer ship back. I did as it is but after that, Shopee everyday (whenever I follow up) said they can’t proceed and asked me to send the photo prior shipment. Their attitude in they totally don’t want to investigate it and they want me to bear all the damaged myself, I was frustrated after complain more than 30 times to them, finally I only can bear all the lost myself as a seller Shopee is a worst platform for a seller!