Worst Airline / Garbage attitude of counter staff
Experience this in Naia terminal 3, flying to hongkong, this is during my flight last October 14, around counter B10-B15, I'm just asking about the baggage problem of their confusing ticketing option, it was misleading,the user interface is guiding you to make mistake on your booking and missed to get a proper luggage you need, so have to inquire to resolve this, but their counter crew are arrogant as well as the one standing to look on the queue, I believe they are not happy assisting their customers. They doesn't want to respond on queries. Poor CS and garbage attitude , it just reflect the airline quality. I am frequent traveller, and my first time to see this kind of CS of an airline, so I have to say this too on my fist time review post. I will never get all services with this airline, I learnt that cathay is their subsidiary airline, which I always get everytime we travel, so will not get this airline too and other related to their companies. My worst travel experience. Will never ever use this airline even they offer it free.