What a runaround
What a runaround. The men's Medium was much too small for my usually medium size husband and I asked if they could replace it with a large or extra large; they said yes and had ME PAY to return the shirt, then they said they didn't have the size I wanted. They should have set it aside when I requested the exchange, but then I saw it on the website again so I asked to have it sent; they said I have points I could use towards it but the points didn't work and it was going to cost me more than before to get the same item. They said to send a screen shot to prove that it was coming up at a higher price (they apparently thought I was lying??!) after I told them that the screen shot would not "PASTE" onto the screen available, so I copy/pasted all the wording from the invoice to show that it was coming up at a higher cost. They simply sent back the same frustrating email, again, asking for a screen shot, after I told them it didn't work on my device. I asked them several times to call me so we could get this cleared up quickly, as using email wasn't accomplishing the order, things needed to happen in real time, when I could order according to what they had in stock. They told me again that they didn't have the men's shirt in the size I wanted again, although I had asked for large or extra large, and I could clearly see they were both available on the website. I actually placed an order that SHOWED UP AS HIGHER COST THAN WHAT I PAID BEFORE, then I told them to look up that order number (which was not paid yet) so they could see it, and they did not respond to that at all, which could have solved the issue. I have used that order number as a reference number in this form. My first time ordering from this company, and it was DEFINITELY the most frustrating experience I've ever had, and I order a lot online. What a joke. Obviously they have lovely looking clothing, but it sure isn't worth the terrible customer service. Do yourself a favor and take a pass on this company. They ask for "date of experience" in this form; this started in August 2024 and it is now Oct. 16th 2024, still no satisfaction and I have given up on them.