Still waiting over a month for lost DJI Care Refresh drone
I have always heard good things about DJI, but my recent experience with their support and courier handling has been very disappointing. I sent my drone to DJI under Care Refresh for repair. Unfortunately, the courier company handling the return appears to have lost the parcel. I was informed that the driver collected my package but incorrectly marked it as “nothing to collect” on the system, and the parcel has since gone missing. I contacted both the courier company and DJI immediately. I was told that DJI would begin an investigation, which they did. I was first asked to wait 14 working days, and after that period I was then asked to wait a further 4–6 working days. It has now been over a month since the issue began. While I acknowledge that communication has been ongoing, the situation still has not been resolved and I am left without my drone or a refund. During this time, I have also experienced financial losses and other inconvenience as a result of not having the device. At this point, I feel stuck in an ongoing cycle of waiting with no clear resolution timeline. I understand investigations take time, but the lack of closure and the continued delays have been very frustrating. I hope this can be resolved properly and fairly, but my experience so far has been extremely disappointing.