No Information Provided When the Costume was Sold Out
We placed an order, as we were committed a ship date (2 days ofter placing the order) and a delivery date range. 6 days after we placed our order, which was also 4 days after the committed ship date, we contacted Miccostumes. At that point we were told that the costume was sold out. My concern isn't the sold out costume, that happens. It's the complete lack of communication. They didn't tell me the costume was sold out upon ordering, or when the committed ship date had passed. It wasn't until I contacted them that they informed me. I probably would've just been waiting. They need to improve their communication, and reach out directly to the customer if there's an issue. That way we can make an informed decision about whether to keep the order with them or go elsewhere. Now I'm crossing my fingers that I get my refund...