Terrible support for a bad product
Terrible support for a bad product. I really did try since I bought it - with many different phones and on different computers. Their software simply does not work - always failing to connect to the mobile-phone. My advice is to check the manufacturers website for a backup solution (for example Samsung Switch if you own a Samsung Mobile Phone). Also their support is useless. You will wait forever and then they will ask you really stupid questions which you have already answered. You have been warned - avoid