Horrifying experience
If I could rate 0 stars i would do that. Please be aware that all the low ratings and reviews are 100% true. I wanted to port over my number and they stated that my number has been suspended due to non payment. Told me that my cycle ended in October however in it's application it states November. Went down to the service centre as I tried reaching out over on Facebook, Instagram and email but got ignored. And they said the application cycle expiry and bill cycle expiry is not the same. Then what's the use of the app then?? And we, the customers are supposed to understand how they work? No leeway was given. They demanded me to pay up 3 months of service as that was my original plan with them or else there is no way the number will be returned to me. Ridiculously nonsense. And no, no refund will be given as well. Not even partial refund. Very inconvenient, not to mention the network service is bad, the customer service is worse. The ones at their service centre SO ARROGANT. Such a scam.