Has huge potential but an AI bot that…
Has huge potential but an AI bot that does not listen, linked to more bots thatignore prompts. Poor support, messages ignored. For that reason we will go elsewhere. Update: Vidmuse replied on 25 March stating the following: 1. Nature of the Reported Issues (Model Limitations vs. System Bugs) The issues you described—specifically the missing "diamond studs" and the orientation discrepancies after multiple retries—are not classified as system bugs. They are well-documented probabilistic limitations of current state-of-the-art Video Diffusion Models. Even the most advanced models in the industry (such as Veo and Kling) currently face inherent challenges in temporal consistency and precise spatial instruction following at a granular level. The AI Agent executes based on these models, and a "failed" shot due to aesthetic or detail-level drift is part of the experimental nature of AI creation. 2. Audit of Credit Compensation Our records show that your account has already been granted a total of 1,700 free credits as a gesture of support for your creative journey. we will not be issuing any further credit compensations or refunds for this case. 3. Workflow Optimization Recommendations To achieve the professional results you envision within the current technological framework, we recommend the following: Strategic Re-rolling: AI generation is stochastic. If a shot drifts, we recommend using the "Re-roll" feature with slightly adjusted prompts rather than repeating the exact same instruction, which may lead to the same model bottleneck. ________ After raising issues, support responded with a detailed explanation about “probabilistic limitations” of video diffusion models. That’s fair—AI video is still evolving. However, prompt interpretation and instruction-following are not new problems, and the system repeatedly failed to follow clear, simple details even after multiple attempts. At that point, being told to “re-roll” or keep adjusting prompts doesn’t feel like a workflow—it feels like trial and error with no reliability. More importantly, earlier support messages were ignored, and the final response effectively closed the case without addressing the broader usability concerns. A token gesture of 500 Credits were provided, but credits don’t fix consistency or responsiveness. All of our months credits and a large amount of Credits we had to buy due to ongoing issues wasted the credits without giving reasonable results. In its current state, Vidmuse seems more experimental. We’ll be looking elsewhere.