DECEPTIVE PRACTICES & NO COMMUNICATION
Company has deceptive practices. They advertise all doses of tirzepatide and even tell people they provide up to 15mg. They got me to sign up after calling me and confirming the 15mg dosage but then prescribed 14mg. I declined to approve the order and requested them to cancel through their customer service chat and could not get an answer other then a response telling me someone would get back to me. It wasn’t until I sent a message through their customer service Doctor chat that I was advised the highest dose is 14mg. Immediately afterwards the rx that I REJECTED was sent to the pharmacy to be filled and the charge put through on my credit card. I called the phone number provided by the bank associated with the charge and explained that I was given incorrect info when I signed up and canceled the day before. I was assured that the rx would be canceled at the pharmacy and my issue would be escalated to the “cancel & refund” team which would get back to me in 24 hours. Not only did they not contact me by chat or phone, the order was not canceled and the rx shipped the following day. Meanwhile, I was still seeing ads on FB advertising incorrect info. I posted screenshots from chat and now it appears the company has blocked me from commenting. This is why you only see positive reviews.