Stopped Responding - Work Unsatisfactory But They Took Our Money
Front Door Pro sent a local contractor to our home to do maintenance on our dryer due to screeching noises when in use. Even though Next Door sent links that wouldn't open to invoices we couldn't see, the actual repair work seemed to go smoothly over the course of two visits on last Tuesday and Wednesday. We paid in full for labor and parts through the local vendor and Front Door Pro confirmed our payments. By Saturday, the dryer sounded bad again, and now it is worse than before. It is now Thursday of the next week. I've called, texted, and emailed Front Door Pro. The only response I've received is to tell me that the technician claims they came out Saturday (they did not). We paid over $500 for our dryer not to be fixed and judging by the radio silence; Front Door does not consider it to be their problem. No alternative vendors were given. No guarantees are honored. We're just out $500+ dollars. I cannot stress enough how much I wish we had avoided using this company.