GEGeeta Hair★★★★★
No refunds or exchanges
I ordered 2 wigs from Geetahair.com approximately 1 month ago. They arrived in approximately 2 weeks but they were not as pictured, too thin and silky. I contacted Geeta to request an exchange; however they refused reporting they sent exactly what I ordered & refuted the claims on quality of the product. After several emails and having to cite and request their return policy they told me I had to pay $180 to return due to China’s custom fees. I requested a way to pay with proof of custom costs. I never received the proof but was sent a link back to their site, which prompted me to pay $100. Despite claims on their website the truth is they do not allow refunds or exchanges.
2024-11-15有帮助 3
GEGeeta Hair★★★★★
First and last time ordering from this company
This was my first time ordering from Geeta Hair. The pictures are very nice and reviews I saw were all good. I ordered 2 wigs they came in about 2 weeks but I didn’t like either of them. One is not at all as pictured and the other is way too thin. The hair is also poor quality. I contacted Geeta to initiate an exchange, but I am getting the run around. The customer service rep keeps telling me there is no problem with the hair as she’s checked with the factory workers and attempted to give me tips on styling. I have recited and even screenshot their return policy but they just continue arguing with me via email. Long story short they do not provide exchanges or refunds on their products despite the claims on their site.
2024-10-25有帮助 2
