SUBSCRIBE AT YOUR OWN RISK!!
SUBSCRIBE AT YOUR OWN RISK!! This company's subscription model is predatory. Be very careful about how you use their subscription model. I was using the Creator Plan for a while with no issues. Got a big contract that seemed like upgrading to the Pro plan might be necessary and generally wanted to see the difference. After attempting to upgrade to Pro, I didn't realise my account had insufficient funds due to direct debits that came out that day. Like MOST services, it should just revert back to normal. ElevenLabs LOCKED ME OUT of my active Creator Plan with credits I needed to use as I was working on a project to be delivered the next day. Upgrading was a big mistake and looked for support to rectify the issue. I was in a panic with no human agent to talk to, just an AI chatbot that directed my request to support, which would take over 24 hrs to respond to. Searched on the net, and someone said you get a quicker response in Discord; that wasn't true. I found a support email and sent one saying I needed my account restored and didn't require the Pro Plan, a subject heading saying URGENT reply needed. I was left with no access to my credits and a pending payment that had declined I couldn’t revert. I was forced to create a new account just to complete what I needed done in the hope I'd get a response the next day. I got nothing!! They waited until they could take my money weeks later and then sent me an uninformative reply saying the issue was resolved. Resolved by taking the cash – very shady business practice. I feel scammed, and it's left a bad taste in my mouth, questioning whether I will keep using them. As for the way they run the credit usage, rapid credit depletion and custom voice multipliers have confirmed my suspicion. What they have developed is great, but the subscription, credit expiration and reset model is a scam. I never usually bother writing bad reviews, but this got me angry, and I needed to warn everyone.