Booked a Standard Room but was placed…
Booked a Standard Room but was placed in a bungalow instead, labeled as an “upgrade.” The room had a strong musty odor and visible cleanliness issues, including mold in the bathroom. We documented everything with photos and reported it immediately. Traveloka acknowledged the issue but the final resolution for a 175 EUR stay was a 5 EUR coupon. A room with mold and hygiene problems is not an upgrade. Extremely disappointing handling of a documented quality issue. Update: Traveloka requested booking details publicly, although the case and documentation were already submitted through their official support channel.