Penalising good users for a bad app
Edit: they’ve waived the fee which I’m grateful for - but I really think automatic check-in or automated no show challenging should be a priority roadmap feature Heavily reconsidering if it’s worth the money- there should be some kind of grace for when you forget to check in. Totally get missed class penalty but this is ridiculous. You have constant access to my location- the app should be able to use that? Had one flustered morning and now I’m out £14 because I want to continue using the gym membership I’m paying through the nose for. Have pleaded my case to customer care and got a stock AI response. Waited all day for a real response but I want to book my class for tomorrow so I’m going to have to pay…