Great Service but needs negotiation
We were very pleased with the service provided by USA CarShip. Our car was transported as agreed, pickup went smoothly, and delivery was on time. Overall, the execution was solid and professional. I want to specifically highlight Richard, our representative. He worked hard to secure a fair rate with the drivers and did an excellent job mediating when pricing issues came up. This industry is not an easy one as it’s common for a price to be agreed upfront with USA CarShip and then, later on, for the truck driver to push for a higher amount. We had quite a bit of back and forth, and Richard stayed involved, advocating for us and helping mitigate what could have become a much bigger increase. In the end, the final price was still above the initial contract amount, but thanks to Richard’s efforts, it was kept as low as realistically possible under the circumstances. That made a real difference. Word of advice to anyone using car shipping services (not just USA CarShip): be prepared that the final price may end up being higher than initially quoted. Don’t hesitate to push back and fight for the best possible rate because if you don’t, you can easily end up paying $200–$300 more. Unfortunately, that’s an industry practice. The positive here is that USA CarShip actively helped us reduce that gap instead of leaving us on our own. I would recommend USA CarShip, especially if you work with someone like Richard who is willing to step in and protect the customer.