Unpleasant experience to deal with
Very agressive and frankly unprofessional when dealing with I've ordered a few tunics and jackets from them. They are very short in comparison to any other tunic I've brought from other retailers. You look more like a camo ballerina with a short tutu than a reenactor wearing them. In my recent order I asked for a few centimeters to be added therefore to the overall length (4cm). In response they demanded I pay a full fee of 65 usd which is meant for a FULL customization of their tunics not a slight adjustment as I was requesting. Considering MANNY other retailers offer such a minuscule adjustment free of charge I tried to come to some form of agreement with them offering to pay a 25usd fee instead or what other options they would have. Flat out refused demanded the full 65 usd as though I'm requesting adjustments to the whole uniform and very quickly became rude, agressive, disrespectful and very unprofessional in their responses. Props for issuing a refund but it doesn't excuse the unprofessionalism of the company representative. And looking at theire responses to reviews like these just seems to confirm my experience with them.