Provide service options for products…
Provide service options for products purchased. I received a notification "FlashRouters DD-WRT Privacy App is being officially discontinued for sale as of Nov 2023." service is to be discontinued by 12/31/24. I purchased a LinkSys Router with VPN Express service in the past. I reached out to the Support Team to find out what my options would be. They were very nice and said there were options and for me to schedule a remote session. I scheduled a remote session for 11/1, 12 noon and they never showed. I am concerned because FlashRouters sold me a product and configured for me to use and then they discontinued the privacy app for me to use our router. I am left with router that is not configured and unable for me to use effectively. Update: Now after they didn't show. Flashrouter sends me an email that I need to part of a service plan. This very frustrating!!! Why didn't they mention to me days ago?