They don’t follow their return policy AT ALL
Such a scam, horrible horrible people too. The colours of the costume I received did not match what they showed on their website. Their return policy states that if the reason for wanting to return is THEIR fault they accept the return and refund 80% of the return shipping fee also. Emailed them showing them images and would not even accept a refund at all, said they would only return 5% of the costume’s cost and that I can keep it. Said that returning would “waste too much of your time and money” and kept pulling excuses. Also the size was too small and didn’t match their size chart which is another reason on their return policy that is allowed and they fully refund for but once again said they cannot give me a refund? I just ended up accepting their offer of 80% of the costume to be refunded and asked for shipping details and they have not gotten back to me at all, completely ignoring my email. The worst online shopping experience I’ve ever had, they’re so so dodgy and the fact they can’t even follow their own return policy is insane.