G2G Sided with Scammer - Now Resolved
I’ve made many successful purchases on G2G, with very few negative experiences. However, in a recent order, I was scammed by a seller who advertised a League of Legends account with "70,000+ BE," but I received an account with only 60,000 BE. The seller claimed that the description stated "60k-80k," which feels intentionally misleading. To illustrate, imagine buying a box labeled "1000+ playing cards," only to find just 800 cards inside. The fine print saying "800-1200 cards" directly contradicts the label and is blatantly deceptive. I reported the issue and requested escalation, but G2G sided with the seller without giving me a chance to respond, despite this being a clear violation of their Terms of Service. To make matters worse, the reporting process only allows for a brief explanation of fewer than 150 characters, which is inadequate. Fortunately, since I paid with a credit card and live in US, I was covered under the "Visa Merchant Code Rule 53 – Not as Described or Defective Merchandise." I submitted all of the documentation and evidence to my credit card company, and they sided with me. I can’t believe how frustrating this experience has been. The purchase price was only $6.84, yet I’ve spent hours trying to resolve the issue. It’s honestly not worth my time, but I’m determined to see it through on principle. I’ve also sent further communications to G2G via email and am waiting to hear back, but at least I’ve managed to get my money back. Update from Nov 12th (11/12/2024): After extensive back-and-forth with G2G support, the case was ultimately resolved in my favor a few days back, and I appreciate that they refunded the transaction. I’m grateful to the team that conducted the secondary review, and because of their thorough review, I have updated my rating. However, I’m still leaving an overall negative review due to how this situation was initially handled. It took approximately 2-3 hours of emails, communication, and evidence gathering to reach a final decision and get my $6 refunded. I’m deeply disappointed with the original reviewer, who clearly did not fully review the case before ruling in the seller’s favor. While I am still leaving this as an overall negative rating due to the incredible frustration and waste of time, I do really appreciate the team who reviewed the case the second time and ultimately reversed the initial decision.